Privacy at Starriva

Effective: 25 September 2026
Last updated: 8 September 2026

Starriva is provided by Starriva Studio ("Starriva Studio", "we", "us" or "our"), based in Hong Kong. This Privacy Policy explains how we handle information when you use the Starriva Android application, website and related support services.

Starriva is intended for adults aged 18 and above and is offered in English through Google Play in the United States.

Your creative library stays on your device, while making a generation, managing purchases or sending a report involves service-side processing. This Policy explains that distinction and the choices available to you.

1. Your library and deletion choices

Local creative assets

Stars, uploads, stories, episodes and generated results remain on your device until you delete an item, use Clear All Data, delete the account in the app, clear the app's storage or uninstall the app. Deleting a star does not delete stories or episodes already generated with that star.

An external deletion request cannot remotely erase files that remain on a device. Use Clear All Data or uninstall Starriva to remove those local files.

Account and server-side records

You can delete a Starriva account in the app or request deletion at starriva.com/delete-account. After identity verification, Starriva Studio completes deletion of the account and associated server-side personal data within seven days and usually sooner.

If Google Sign-In is connected, a remote request should be sent from the connected Google email address. If Google Sign-In is not connected, a Google Play order number may be used to verify the relevant purchase identity.

We retain account and service information only for as long as reasonably necessary for the purposes described in this Policy. We may retain limited order, security, fraud-prevention, dispute or legal records where reasonably necessary and permitted by law.

Purchases and credits

Deleting a Starriva account permanently removes all unused subscription credits and one-time credit-pack balances associated with that Starriva account. Restore Purchases does not restore credits removed through account deletion.

Deleting a Starriva account does not cancel a Google Play subscription. If automatic renewal is active, cancel it through Google Play before deleting the account. You do not need to wait for the current subscription period to end after automatic renewal has been canceled.

2. Information used along the creative journey

Google Play purchases and optional Google Sign-In

Starriva requires paid access through an offer shown in the mobile app. Google Play processes payments. We receive purchase, subscription, entitlement and credit information needed to provide access, maintain balances, return credits and restore eligible purchases. We do not receive your full payment-card number.

Purchases and entitlements are associated with the Google Play account used for payment. Connecting Google Sign-In to Starriva is optional. If you connect it, we process the account identifiers and profile information made available by the configured Google Sign-In service to create and secure the connected Starriva account.

The first Google account connected to a Starriva account cannot be replaced or disconnected without deleting the Starriva account.

Photos, prompts and story directions

Starriva processes the photo, written prompt, story direction and other material you actively submit to create a star, story or episode. You must own the material or have the rights and permissions needed to use it, including permission from each identifiable person shown.

A normal family photo involving a minor may be used only with authorization from the minor's parent or legal guardian. Starriva must never be used for sexual, exploitative, dangerous or otherwise prohibited content involving a minor.

An original character photo is not retained as a permanent cloud-library item. It and any temporary processing copies are used to complete the requested character or generation process and may be handled by the service providers involved in that process.

Reusable stars and local creative assets

Starriva may create character reference data needed to make a reusable star. Starriva does not retain face vectors or scans of face geometry as part of the user's cloud account.

Completed stars, uploads, stories, episodes and generated results are stored locally on the user's device. Starriva does not provide cloud backup or cross-device restoration for these creative assets. Restore Purchases restores eligible purchase entitlements and credits, not local creative assets.

Generation and technical information

When you request a generation, Starriva and its service providers process the inputs, task identifiers, status, errors and result data needed to perform the request, return a result, apply safety controls and return credits when no result is produced.

We may process limited device, app, network, diagnostic, security and fraud-prevention information needed to operate and protect the service.

Reports, support and deletion requests

If you submit an in-app safety report, the reported result, your selected reason, written explanation and any screenshot you attach are uploaded to Starriva Support for review.

If you contact [email protected], submit a privacy or deletion request, or make a copyright, likeness or safety complaint, we process the information you provide and related account, purchase, task and technical records needed to verify, investigate and respond.

Website information

Website hosting providers may process basic request and security logs. If we use analytics, advertising pixels or non-essential cookies, we will provide any notice or choice required by applicable law.

3. When a creation needs AI processing

Inputs and instructions required for a generation are sent to the systems and service providers involved in completing that request, applying safety controls, preventing abuse and maintaining the service. Their handling of this information is subject to our arrangements with them, their applicable terms and applicable law.

4. Why service information is needed

We use information as reasonably necessary to:

• provide paid access and verify purchases, subscriptions and credits;
• connect and secure an optional Google Sign-In account;
• create requested stars, stories, episodes and other AI-generated results;
• return credits for failed or blocked tasks that produce no result;
• provide local-library and deletion functions;
• restore eligible purchase entitlements;
• provide support and process privacy or account-deletion requests;
• investigate safety, copyright, likeness, impersonation and privacy complaints;
• prevent fraud, prohibited content, abuse and security incidents;
• maintain and debug the service; and
• comply with law and enforce our Terms and safety rules.

5. Providers and other recipients

Information may be disclosed as needed to:

• AI generation, character-consistency and content-safety providers;
• cloud, network, security and technical-support providers;
• Google for Google Play purchase and optional Google Sign-In functions;
• support and communications providers;
• professional advisers and authorities where reasonably required by law, safety or legal claims; and
• a successor in a merger, financing, reorganization or transfer, subject to applicable safeguards.

Starriva Studio does not authorize service providers to use personal information for unrelated advertising purposes.

6. Processing across borders

Starriva Studio is based in Hong Kong. Information needed for account, purchase, generation, safety and support functions may be processed in Hong Kong, the United States and other locations where verified providers operate. Privacy laws in those locations may differ from the laws where you live.

7. Copies you choose to share

Starriva may allow you to download content or share it through another app or service. A share you initiate is governed by the receiving service's terms and privacy practices. Copies saved outside Starriva are not removed when you delete Starriva data.

8. Requests about your information

Privacy rights depend on the law that applies to you. These may include obtaining or correcting your information, asking for its deletion or for details of its use, objecting to or limiting processing, withdrawing a consent, and appealing a decision about a privacy request.

Email [email protected] or visit starriva.com/delete-account. We may need to verify your identity before acting on a request.

9. Adults, family photos and younger people

Starriva accounts and paid access are intended only for users aged 18 and above. An adult may use an ordinary family photo involving a minor only with authorization from the parent or legal guardian and only for lawful, non-sexual, non-exploitative and non-dangerous content.

To raise a concern about unauthorized or prohibited use of a young person's image or information, use Report or contact [email protected].

10. Protecting service information

We use reasonable technical and organizational measures designed to protect information. No service can guarantee absolute security.

11. Keeping this notice current

Changes to the service or to legal and data-handling requirements may lead us to revise this notice. The date at the top records its latest update. We will also notify users separately whenever that is required.

12. Reach Starriva Studio

Starriva Studio
Hong Kong
Email: [email protected]
Website: starriva.com