Restore Purchases

Use the Google Play account used for your purchase, open Starriva, and choose Restore Purchases where offered in the app. This can restore eligible subscription and credit entitlements associated with that purchase account.

Connecting Google Sign-In to Starriva is optional and is separate from choosing the account used for a Google Play purchase. The first connected Google account cannot be replaced or disconnected without deleting the Starriva account.

What is not restored

Restore Purchases does not restore stars, uploads, stories, episodes or generated results. These are local creative assets and have no Starriva cloud backup. It also cannot recover credits permanently removed through account deletion.

If access is still missing

Contact Support with your Google Play order number, Starriva app version, approximate purchase date and a description of what is missing. Do not send passwords or verification codes. Avoid buying again solely to troubleshoot a missing purchase.